Custom or personalized orders
RETURNS and EXCHANGE DETAILS
Buyer is responsible for shipping on all returns and exchanges, except in the case of a defective item. If item is defective, buyer must share photo proof that item was defective upon receipt. I am not responsible for negligent or force-able treatment of jewelry that results in item being broken.
Items returned due to package refusal (Return to Sender) or customer changing mind are subjected to a 25% restocking fee.
Due to the volume of orders I receive and family obligations, orders will normally take 5-8 BUSINESS days to process, package, and ship. Sometimes it's faster and rarely it can be longer; kindly take that into consideration while waiting for shipping updates.
I ship via USPS First Class mail with delivery confirmation. This method takes about 2-5 days for domestic (U.S.) orders. International orders are shipped using USPS First Class International, and usually take 1-3 weeks, sometimes longer (up to 4 months) depending on your country's postal services.
I am not responsible for packages that are lost, stolen, or damaged in transit. For this reason I highly recommend purchasing Insurance with your order! You can choose to add insurance when you choose your shipping method.
Please double check and make sure your shipping address on file with Etsy is your current address. I am not responsible for packages shipped to the wrong address on file! If you do notice that the address provided with the order is not correct, please contact me right away, so we can address the next steps in correcting the issue. If your package is shipped to an incorrect address provided with the order, buyer is responsible for additional shipping costs.
Unfortunately I can no longer ship to Germany. Packages keep going missing once they reach Frankfurt, and no amount of tracking, initiating searches, and missing mail requests is successful. About 75% of German orders have completely disappeared, so I've come to the conclusion that it is best to not ship there at all. I'm so so so sorry to all my German customers, I wish I had more answers!
If you are purchasing from outside the US, I strongly recommend adding a phone number to your order. This can avoid delays with your order.
You may be charged a customs fee upon arrival of your package. That fee is the responsibility of the recipient, not the sender. It is a tax on imported goods, and is completely random. It does not always happen, but I have no way of knowing when it will.
While all the jewelry I make is either stainless steel or hypoallergenic metal and generally very sturdy and tough, to be safe I do not recommend wearing in the shower, while swimming, wearing for long periods in humidity or participating in sports.
This a a handmade item, therefore care while handling is required. I cannot be responsible for replacing jewelry that is roughly and force-ably handled, or altered by the wearer.
To clean, make a paste of one part water, one part baking soda and use to gently polish with a soft cloth. Rinse thoroughly with water and dry completely before storing and wearing.